FREQUENTLY ASKED QUESTIONS

Shopping online? Click here to create a ClubBev! account online. Shopping in store? Visit any BevMo! Location and complete the ClubBev! registration form at the checkout stand to start your free membership.

No, your personal information is kept confidential and will not be sold or shared with third parties.

BevMo! offers hundreds of savings each month on wine, beer, spirits & more! In stores, look for the special "ClubBev! Price" to view your savings. Each time your spending reaches $250 (or 250 points), you will receive a 5% Savings Reward.

To find ClubBev! discounts on BevMo.com just look for the "ClubBev!" pricing next to each product.

Yes, BevMo! will notify ClubBev! members about promotions, special events and tastings happening at a local BevMo! store. Make sure your account is updated with a current email and mailing address, so that you will know when a special sale or event occurs.

Events and tastings schedules are also posted at each store, or ask any BevMo! store associate for more information.

Yes. Please contact us with the following information from your receipt:

• Your name
• Your phone number and/or ClubBev! account number
• Transaction date
• Total amount of the sale

If there was insufficient customer information provided when you created your ClubBev! account, your name may not be currently on file.

Please contact us to update your information.

Updating your information is easy. Just access your account or contact us to update your information.

Please contact us for your point status.

If you provided us with your email address, an email containing your 5% Savings Reward will be sent to you one week after it has been earned. If we only have an address, your reward will be mailed.

We apologize you did not receive your reward. Please contact us to update your information on your account and reissue recent rewards for you.

Please contact us to update your information on your account and reissue recent rewards for you.

Each time you shop at any BevMo! store or BevMo.com, your purchase total (excluding sales tax, CRV, deposits, shipping charges and gift card purchases) is attributed to your next reward.

Please contact us for your point status

If you have created multiple ClubBev! accounts or if another member of your household established a ClubBev! account before you, the points that you've earned may be applied to this separate, related account. Please contact us for more information.

Please contact us to update your information.

We accept credit cards for online orders. We accept Visa, MasterCard, American Express and Discover.

Yes, we must collect applicable sales tax on all orders that take title/ownership in California and Arizona.

Click here to check the status of any pending or previous orders.

Once you have completed adding items to your shopping basket:

• Click the "Checkout" button located in your shopping basket. You will be taken to the next page to verify shipping details.
• Verify or change shipping address.
• Check box "This is a Gift" at top of the page.
• Click the "Proceed to Gift" button.
• Enter a gift message to be included with your package.
• Don't worry, no pricing information will be shown on the receipt included in the shipment.
• Proceed with the order to check out.

CRV stands for "California Redemption Value." This is the amount paid back to consumers for recycling beverage containers at certified recycling centers. This is for California orders only.

• Sign in to your ClubBev! Account.
• Click on "My Orders".
• Click on the order to see a detailed listing or to place a re-order.

Please contact us for in-store transactions.

Once an order is submitted, you will receive an order confirmation email with an order number and receipt. Please keep this email and order number for reference.

Specific vintages may not be available and may vary by store. If a chosen vintage is no longer available, a comparable vintage of the same wine may be substituted. Always check the bottle(s) for vintage if shopping in a store.

Please contact your local store for product inquiries and they will be able to assist you.

Sure, contact us and we can see if it can be ordered.

Please contact your local store for product inquiries and they will be able to assist you.

Congratulations! Here are the most important tips we can offer:

1. Sign in now to ensure you have the correct password
2. Click the “Account” link, and then “My Account” to make sure the account number you are signed into is the same one as on your invitation
3. Review your Billing and Shipping addresses in advance

Billing address formatting tips to avoid credit card declines:

• PO Boxes = Spell out Post Office Box on Line 1 and put the box number on Line 2
• Numbered Street Names = Spell out the street name (i.e. 5th Ave as Fifth Ave)
• Unit/Ste/Apt Numbers = Put the unit number on Line 2

Sign into your ClubBev! Account 15 mins prior on the day of the event

Please ensure you are signed in, then click the link in the email that was sent to you (invites are non transferable).

These releases do sell out quickly. Receiving an email does not guarantee a bottle, only an opportunity to participate.

Due to the extremely limited nature of these special releases, not all customers will receive an invite to participate. Our marketing team determines who will be eligible to participate and we are not able to add additional customers to that list.

We do not maintain an interest list for special releases. Our marketing team determines who will be eligible to participate and they send the invitation emails directly. We’d be happy to confirm that we have your correct email address on file and that it’s Subscribed to receive notifications from us. You can contact us to confirm your information.

Special releases included in our flash sales are not available for pick up and can only be shipped to your participating state.

Flash sale invitations are non-transferrable and the purchase can only be made on the ClubBev! Account associated with the emailed invitation.

We can have your order ready for pick up in as little as one hour! Or next week! If you need something sooner, please call the store you wish to pick-up at to see if we can accommodate your request. Please be sure you bring ID and the credit card used when you submitted the order. We will not release your order to anyone picking up your order with a different credit card from the one used to make your online purchase. Visit the Store Locator to view store hours and contact information.

If your order has already been invoiced and you would like to remove or add items, the store associates can refund or charge your credit card at the time of pick up. Please be sure you bring ID and the credit card used when you submitted the order. We will not release your order to anyone picking up your order with a different credit card from the one used to make your online purchase.

After placing your order online, you will be notified on the Order Confirmation page if your order is eligible for our Curbside Pickup service. Simply text PICKUP from your mobile phone to the number provided to you at checkout when you arrive at the store, and a BevMologist will bring your order out to you. Once you arrive at the store, look for the sign indicating Curbside Pickup at the designated parking space. We'll have your order ready in as little as one hour. And the best part is that you don't need to leave your car.

The phone number will be provided when you check out online. Simply text PICKUP once you arrive at the store, and we'll walk your items out to your car. Valid ID required to complete the transaction.

Most of our store locations do offer same day delivery service or for a specific day in the future. Any order over $500 is delivered free of charge. There is a $50 delivery fee for orders under $500. Keg delivery requires paperwork to be completed in the store and includes a delivery fee of $25 per keg. Please note you will need a two hour window in most locations for this service. Chilled services are available upon request.

Our Same Day Delivery can be scheduled for a future date within a 2 hour time window, as much as 180 days in to the future.

Please change "Ship - your state" to "Pick Up - your local store" here.

GSO will attempt delivery three times to a person who is at least 21 years old. After the third attempt and no one is at home, the package will be returned to us.

We will contact you that your package has been returned. If we do not receive a response within five days, a full refund will be issued to your credit card. If you would like to re-order the items that were undeliverable, please place a new order.

You must be at least 21 years old to order and/or receive alcohol from BevMo! All orders require the signature of a person at least 21 years old.

Your confirmation email will have a link to track your order.

Shipping varies. To view shipping costs, please sign in and fill your shopping cart with the items you wish to purchase. During the checkout process, you will be given the shipping options and quotes for your specific order, all before entering any billing information.

We ship to:

• CA: All Categories
• AZ: All Categories
• WA: Wine, Beer and &more
• AK, NE, ND, NM, NV, OR, WY, DC: Wine and &more

No, we currently do not ship internationally.

Yes, you may place an order and have it shipped to a different address than your billing address. We do not accept billing addresses outside of the United States.

For shipments in California, Alaska, Nebraska, New Mexico, Nevada, North Dakota, Oregon, Wyoming or Washington D.C., please call 925.730.5247

For shipments in Arizona, please call 480.607.5523

For shipments in Washington, please call 206.673.3150

• Shipping arrives within 3-5 business days.
• Delivery allows you to choose a date and a two hour window for delivery. There is a $50 fee for all local deliveries (waived on orders over $500). Keg delivery requires paperwork to be completed in the store and includes a delivery fee of $25 per keg.

Click here to check the status of any pending or previous orders.

If you have not picked up your order and want to cancel it, please contact the store directly. We can return your order and issue a full refund.

For shipments in California, Alaska, Nebraska, New Mexico, Nevada, North Dakota, Oregon, Wyoming or Washington D.C., please call 925.730.5247

For shipments in Arizona, please call 480.607.5523

For shipments in Washington, please call 206.673.3150

You can check your gift card balance any of 3 ways: Online under “My BevMo!” and Gift Card Balance, visit your local BevMo! store or contact us and we will be happy to assist you.

Gift cards are only available for shipping if purchased on BevMo.com. To purchase a gift card, select the desired design/denomination and add it to your basket. At checkout, you will be asked for a shipping address. Gift Cards are sent via USPS.

Alternatively, you can purchase gift cards at your local BevMo! Store.

Visit our Keg page for further information or contact your local store.

Each keg has a $40 refundable deposit*.

Need a tap? We rent taps for $50 (refundable) plus a $6 cleaning fee (non-refundable).
Need a tub? We rent tubs for $15 (refundable) plus a $3 cleaning fee (non-refundable).

*Receipt is required for deposit refund.

BevMo! can help relieve the stress of planning a big event. Click here to register your wedding or event. An event specialist from the store will reach out to answer all of your questions.

Please submit your new product submission to submissions@bevmo.com *and* include department (BEER, SPIRITS, WINE or OTHER) along with the product name in the subject line.

Visit our Tastings page here.

"My Wishlist" was created to let you save items you purchase frequently and items you would like to purchase someday. To add an item to "My Wishlist":

• Sign in to your account.
• When you see an item you would like to add, click the "Add to Wishlist" link below the item.
• Click "Wishlist" to add the item to your default wishlist
  or
• Click "Create new wishlist" to create a separate wishlist, your item will be added when you give your wishlist a name and click "Save".
• You will have the option to make your wishlist private, or viewable to anyone.

To view "My Wishlist":

• Sign in to your account.
• Click the "Account" link at top of page.
• In the drop down menu, click "My Wishlists".
• Alternatively, you can also click the "My Wishlists" link on the left of the account dashboard.

After clicking "Sign In", click on the "Forgot Your Password?" link. An automatic email will be sent to you with a link to reset your password. Click the link in the email and it will take you to an area on the website to reset your password. If you still have problems logging in, please contact us.

Click here to learn about employment opportunities.

No, BevMo! is a privately held corporation.

BevMo! is a privately held corporation. We are not offering franchise opportunities at this time.