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We want to answer your questions as quickly as possible so we’ve listed some commonly asked questions below. If your question isn’t covered below, please contact us on the left. Most customers want to know about... FREQUENTLY ASKED QUESTIONSClubBev! Rewards ProgramThe ClubBev! Rewards program includes the following perks:
How do I join ClubBev!?Shopping online? Click here to create a ClubBev! account online. Shopping in store? Visit any BevMo! Location and complete the ClubBev! registration form at the checkout stand to start your free membership. Does BevMo! share my personal information?No, your personal information is kept confidential and will not be sold or shared with third parties. What savings do I receive with my ClubBev! account?BevMo! offers hundreds of savings each month on wine, beer, spirits & more! In stores, look for the special "ClubBev! Price" to view your savings. Each time your spending reaches $250 (or 250 points), you will receive a 5% Savings Reward. Do ClubBev! members have access to special sales, events and tastings?Yes, BevMo! will notify ClubBev! members about promotions, special events and tastings happening at a local BevMo! store. Make sure your account is updated with a current email and mailing address, so that you will know when a special sale or event occurs. Events and tastings schedules are also posted at each store, or ask any BevMo! store associate for more information. I made a purchase at a BevMo! store, but did not receive the credit toward my ClubBev! Savings Reward. Can I submit the receipt and receive credit?Yes. Please contact us with the following information from your receipt:
Why doesn't my name appear on the screen when I use my ClubBev! account in stores?If there was insufficient customer information provided when you created your ClubBev! account, your name may not be currently on file. Please contact us to update your information. How can I update or edit my ClubBev! account information, such as name, address, email, phone number and password?Updating your information is easy. Just access your account or contact us to update your information. What is my point balance?Please contact us for your point status. 5% Savings RewardsHow will I receive my 5% Savings Reward?If you provided us with your email address, an email containing your 5% Savings Reward will be sent to you one week after it has been earned. If we only have an address, your reward will be mailed. Where is my 5% Savings Reward that I recently earned?We apologize you did not receive your reward. Please contact us to update your information on your account and reissue recent rewards for you. I lost my 5% Reward coupon, can I get a replacement?Please contact us to update your information on your account and reissue recent rewards for you. How do I acquire rewards points?Each time you shop at any BevMo! store or BevMo.com, your purchase total (excluding sales tax, CRV, deposits, shipping charges and gift card purchases) is attributed to your next reward. Can I view how much is needed to reach my next 5% Savings Reward?Please contact us for your point status Why does my account not show a history of points accumulated or rewards earned?If you have created multiple ClubBev! accounts or if another member of your household established a ClubBev! account before you, the points that you've earned may be applied to this separate, related account. Please contact us for more information. The 5% Savings Reward I received shows a different name and ClubBev! account number than mine. How can I correct it?Please contact us to update your information. OrderingWhat forms of payment do you accept online?We accept credit cards for online orders. We accept Visa, MasterCard, American Express and Discover. Do I have to pay sales tax?Yes, we must collect applicable sales tax on all orders that take title/ownership in California and Arizona. What is the status of my order?Click here to check the status of any pending or previous orders. How do I send a gift?Once you have completed adding items to your shopping basket:
What is CRV?CRV stands for "California Redemption Value." This is the amount paid back to consumers for recycling beverage containers at certified recycling centers. This is for California orders only. How can I view my past online order history?
Please contact us for in-store transactions. How do I know if you received my order?Once an order is submitted, you will receive an order confirmation email with an order number and receipt. Please keep this email and order number for reference. How can we be sure you have a specific vintage?Specific vintages may not be available and may vary by store. If a chosen vintage is no longer available, a comparable vintage of the same wine may be substituted. Always check the bottle(s) for vintage if shopping in a store. Can you help me find a particular item?Please contact your local store for product inquiries and they will be able to assist you. I want to purchase a particular item but can’t find it on the website. Can you help?Sure, contact us and we can see if it can be ordered. Can you help me locate a particular item that you used to carry but now is no longer available?Please contact your local store for product inquiries and they will be able to assist you. Special Bourbon ReleaseI received an invitation. How can I prepare for the sale to give myself the best chance to get a bottle?Congratulations! Here are the most important tips we can offer:
Billing address formatting tips to avoid credit card declines:
Sign into your ClubBev! Account 15 mins prior on the day of the event I clicked the link but it says “invite only”?Please ensure you are signed in, then click the link in the email that was sent to you (invites are non transferable). The link says you are sold out?These releases do sell out quickly. Receiving an email does not guarantee a bottle, only an opportunity to participate. My friend received an invite, why didn’t I?Due to the extremely limited nature of these special releases, not all customers will receive an invite to participate. Our marketing team determines who will be eligible to participate and we are not able to add additional customers to that list. How can I make sure I get an invitation for special releases?We do not maintain an interest list for special releases. Our marketing team determines who will be eligible to participate and they send the invitation emails directly. We’d be happy to confirm that we have your correct email address on file and that it’s Subscribed to receive notifications from us. You can contact us to confirm your information. I don’t want to pay for shipping. Can I pick up my order?Special releases included in our flash sales are not available for pick up and can only be shipped to your participating state. My friend forwarded me their email because they didn’t want a bottle, but I still can’t purchase!Flash sale invitations are non-transferrable and the purchase can only be made on the ClubBev! Account associated with the emailed invitation. Disclosure: We are not responsible for any human error, technical malfunction, lost or delayed data transmission, interruption, line failure or malfunction of any telephone network, computer equipment or software, the inability to access any website or online service or any other error, human or otherwise. Pickup In-StoreCan I arrange to pick up my order right away?We can have your order ready for pick up in as little as one hour! Or next week! If you need something sooner, please call the store you wish to pick-up at to see if we can accommodate your request. Please be sure you bring ID and the credit card used when you submitted the order. We will not release your order to anyone picking up your order with a different credit card from the one used to make your online purchase. Visit the Store Locator to view store hours and contact information. How can I change the quantities on a pick up order?If your order has already been invoiced and you would like to remove or add items, the store associates can refund or charge your credit card at the time of pick up. Please be sure you bring ID and the credit card used when you submitted the order. We will not release your order to anyone picking up your order with a different credit card from the one used to make your online purchase. CURBSIDE PICKUPHOW DO I USE THE CURBSIDE PICKUP SERVICE?After placing your order online, you will be notified on the Order Confirmation page if your order is eligible for our Curbside Pickup service. Simply text PICKUP from your mobile phone to the number provided to you at checkout when you arrive at the store, and a BevMologist will bring your order out to you. Once you arrive at the store, look for the sign indicating Curbside Pickup at the designated parking space. We'll have your order ready in as little as one hour. And the best part is that you don't need to leave your car. WHAT NUMBER DO I TEXT FOR CURBSIDE PICKUP?The phone number will be provided when you check out online. Simply text PICKUP once you arrive at the store, and we'll walk your items out to your car. Valid ID required to complete the transaction. Same Day DeliveryDo you offer Same Day Delivery?Most of our store locations do offer same day delivery service or for a specific day in the future. Any order over $500 is delivered free of charge. There is a $50 delivery fee for orders under $500. Keg delivery requires paperwork to be completed in the store and includes a delivery fee of $25 per keg. Please note you will need a two hour window in most locations for this service. Chilled services are available upon request. What if I want it delivered in the future?Our Same Day Delivery can be scheduled for a future date within a 2 hour time window, as much as 180 days in to the future. ShippingWhy am I being charged for Shipping when I want to pick up my order?Please change "Ship - your state" to "Pick Up - your local store" here. What if I am not home to sign for my shipment?GSO will attempt delivery three times to a person who is at least 21 years old. After the third attempt and no one is at home, the package will be returned to us. We will contact you that your package has been returned. If we do not receive a response within five days, a full refund will be issued to your credit card. If you would like to re-order the items that were undeliverable, please place a new order. What if there's no one over 21 years old to sign for the package?You must be at least 21 years old to order and/or receive alcohol from BevMo! All orders require the signature of a person at least 21 years old. What is the tracking number for my shipping order?Your confirmation email will have a link to track your order. How much is shipping?Shipping varies. To view shipping costs, please sign in and fill your shopping cart with the items you wish to purchase. During the checkout process, you will be given the shipping options and quotes for your specific order, all before entering any billing information. What can be shipped and where do you ship?We ship to:
Does BevMo! ship internationally?No, we currently do not ship internationally. When I order, can my shipping address be different from my billing address?Yes, you may place an order and have it shipped to a different address than your billing address. We do not accept billing addresses outside of the United States. What if I have an issue with my shipping order?For shipments in California, Alaska, Nebraska, New Mexico, Nevada, North Dakota, Oregon, Wyoming or Washington D.C., please call 925.730.5247 For shipments in Arizona, please call 480.607.5523 For shipments in Washington, please call 206.673.3150 What is the difference between "Delivery" and "Shipping"?
How do I check my order status?Click here to check the status of any pending or previous orders. Returns and ReplacementsHow do I cancel an online order I never picked up at a store?If you have not picked up your order and want to cancel it, please contact the store directly. We can return your order and issue a full refund. I was shipped the wrong product/damaged product. How can I get a replacement?For shipments in California, Alaska, Nebraska, New Mexico, Nevada, North Dakota, Oregon, Wyoming or Washington D.C., please call 925.730.5247 For shipments in Arizona, please call 480.607.5523 For shipments in Washington, please call 206.673.3150 What is your return policy?Gift CardsHow do I check the balance of my gift card?You can check your gift card balance any of 3 ways: Online under “My BevMo!” and Gift Card Balance, visit your local BevMo! store or contact us and we will be happy to assist you. How do I purchase gift cards?Gift cards are only available for shipping if purchased on BevMo.com. To purchase a gift card, select the desired design/denomination and add it to your basket. At checkout, you will be asked for a shipping address. Gift Cards are sent via USPS. Alternatively, you can purchase gift cards at your local BevMo! Store. KegsHow do I order a keg?Visit our Keg page for further information or contact your local store. How many cups can I get from a keg?
How do the deposits work?Each keg has a $40 refundable deposit*. Need a tap? We rent taps for $50 (refundable) plus a $6 cleaning fee (non-refundable). Need a tub? We rent tubs for $15 (refundable) plus a $3 cleaning fee (non-refundable). *Receipt is required for deposit refund. Event and Wedding PlanningBevMo! can help relieve the stress of planning a big event. Click here to register your wedding or event. An event specialist from the store will reach out to answer all of your questions. VendorsI am a new vendor where can I submit my product information?Please submit your new product submission to submissions@bevmo.com *and* include department (BEER, SPIRITS, WINE or OTHER) along with the product name in the subject line. Website FeaturesHow do I see Events/Tastings near me?Visit our Tastings page here. How does "My Wishlist" work?"My Wishlist" was created to let you save items you purchase frequently and items you would like to purchase someday. To add an item to "My Wishlist":
To view "My Wishlist":
Oops! I forgot my password. Now what?After clicking "Sign In", click on the "Forgot Your Password?" link. An automatic email will be sent to you with a link to reset your password. Click the link in the email and it will take you to an area on the website to reset your password. If you still have problems logging in, please contact us. Corporate InformationHow can I find out about employment opportunities at BevMo! stores or at the Corporate Service Center?Click here to learn about employment opportunities. Is BevMo! a public company?No, BevMo! is a privately held corporation. Are there any franchise opportunities?BevMo! is a privately held corporation. We are not offering franchise opportunities at this time. Privacy PolicyClick here for our Privacy Policy. |